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PRIVACY POLICY

Last updated August 11, 2026

This Privacy Notice for FortLox LLC (doing business as Fort Lox Storage) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at fortloxstorage.com or any website of ours that links to this Privacy Notice
  • Download and use our mobile application (Fort Lox Storage), or any other application of ours that links to this Privacy Notice
  • Use Fort Lox Storage, an on-demand storage company.
  • Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at fortloxstorage@gmail.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. Learn more.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. Learn more.
What are your rights? Depending on where you are located geographically, applicable privacy law means you have certain rights regarding your personal information. Learn more.
How do you exercise your rights? The easiest way to exercise your rights is by visiting fortloxstorage.com/account or by contacting us.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  5. HOW LONG DO WE KEEP YOUR INFORMATION?
  6. HOW DO WE KEEP YOUR INFORMATION SAFE?
  7. DO WE COLLECT INFORMATION FROM MINORS?
  8. WHAT ARE YOUR PRIVACY RIGHTS?
  9. CONTROLS FOR DO-NOT-TRACK FEATURES
  10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  11. DO WE MAKE UPDATES TO THIS NOTICE?
  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Passwords

Sensitive Information.

We do not process sensitive information.

Payment Data.

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link here: https://stripe.com/privacy.

Application Data.

If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

  • Mobile Device Access.We may request access or permission to certain features from your mobile device, including your mobile device's camera and other features. If you wish to change our access or permissions, you may do so in your device's settings.
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, system configuration information, device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server).

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

  • To facilitate account creation and authentication and manage user accounts. We process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate delivery of services to the user. We process your information to provide you with the requested storage and pickup/delivery services.
  • To send administrative information to you. We process your information to send you details about our products, services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with specific third parties.

We may need to share your personal information in the following situations: Business Transfers (during negotiations or completion of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company) and with Vendors/Service Providers (such as payment processing via Stripe).

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and similar tracking technologies to access or store information to deliver security, essential web functions, session persistence, payment fraud prevention, and performance analytics.

Cookies are small text files placed on your device when you visit our website. They allow our site to recognize your device, remember your login session, process bookings securely, and improve our services.

Categories of Cookies We Use:

  • Strictly Necessary Cookies: Required for the website to function (e.g., maintaining your login session via Supabase, page routing via Next.js). These cannot be switched off.
  • Payment Processing Cookies: Set by our payment processor, Stripe (e.g., __stripe_mid, __stripe_sid), to support secure checkout and fraud prevention.
  • Functional & Local Storage: Remembers your workflow choices on the site (such as temporary box retrieval selections saved in browser localStorage during checkout).
  • Analytics Cookies: Help us understand site traffic and usage (e.g., Google Analytics). You can opt out via browser extensions or Google's opt-out add-on.
Provider / CookiePurposeTypeDuration
Fort Lox Session (Supabase)Maintains login session & authenticates requestsStrictly necessarySession / Up to 1 year
Stripe (__stripe_mid, __stripe_sid)Supports secure checkout & fraud preventionNecessary (Payment)Up to 1 year
Next.js Framework CookieServer rendering, routing, site navigationStrictly necessarySession
Fort Lox Local Storage (pendingReturn)Saves pending box retrieval selections during checkoutFunctionalCleared upon order completion
Google Analytics (_ga, _gid)Measures site usage, traffic & page performanceAnalyticsUp to 2 years

For complete details regarding cookie controls, mobile apps, and opt-out options, please view our dedicated Cookie Policy page.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate organizational and technical security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights under applicable data protection laws, including the right to request access to and receive a copy of your personal information, request rectification or erasure, or restrict processing.

If you wish to make a request, you can contact us at fortloxstorage@gmail.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference. No uniform technology standard for recognizing and implementing DNT signals has been finalized.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of certain US states (including California, Virginia, Colorado, Connecticut, or Utah), you may have specific rights regarding access, deletion, and opt-out of personal information processing under applicable state statutes.

11. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at fortloxstorage@gmail.com or write to us by post at:

FortLox LLC
Attn: Privacy Officer
2401 BAY DRIVE
POMPANO BEACH, FL 33062
Email: fortloxstorage@gmail.com

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request by emailing fortloxstorage@gmail.com.