Fort Lox Storage
Terms of Service — Website and Mobile Application
Effective date October 1, 2026
Please read these Terms carefully. They contain an agreement to arbitrate disputes on an individual basis (Section 16), a waiver of jury trial and class actions, and limitations on our liability. By creating an account or using the Platform you accept them.
1. The Agreement
These Terms of Service (the "Terms") are a binding agreement between you and FortLox LLC, a Florida limited liability company doing business as Fort Lox Storage ("Fort Lox," "we," "us" or "our"). They govern your use of the website at https://fortloxstorage.com, the Fort Lox mobile applications for iOS and Android, and every account, ordering, retrieval, scheduling, inventory, payment and support feature offered through them (together, the "Platform").
The Platform is the tool you use to rent, request, pay for and manage your storage Boxes. The storage itself is governed by the Fort Lox Storage Service Agreement and its Schedules (the "Storage Agreement"), which you sign electronically when you place your first order. If these Terms and the Storage Agreement conflict, the Storage Agreement controls as to the rental, storage, handling and return of Boxes and your property, and these Terms control as to the Platform. Our Privacy Policy and Cookie Policy describe how we collect and use information about you and are incorporated into these Terms.
2. Who May Use the Platform
You must be at least 18 years old and able to enter a binding contract under Florida law. You must give accurate and complete information when you register and keep it current, including your name, mailing address, mobile number, email address and a valid payment method. You are responsible for everything that happens under your account and for keeping your login credentials confidential. Tell us right away at fortloxstorage@gmail.com if you believe your account has been used without your permission. One account per customer. Fort Lox issues separate administrative accounts to its staff and couriers for storefront and order management, which are subject to internal policies and are not covered by these Terms.
3. What the Platform Does
Through the Platform you can select a subscription package, order Boxes and the Fort Lox lock kit, sign the Storage Agreement, pay your charges, name each Box and log and photograph its contents under its QR code, request that a Box be pulled to the storefront holding area, schedule optional courier delivery and pickup where offered, track the status of your requests, and manage or cancel your subscription. An order is accepted when we confirm it in the Platform. Box sizes, packages, availability, the courier delivery area and appointment slots are shown at the time of ordering and may change. We may limit the number of Boxes you order and may decline an order for any lawful reason.
4. Payments, Recurring Charges and Cancellation
Payments are processed by Stripe, Inc. ("Stripe"). By providing a payment method you authorize Fort Lox and Stripe to charge it for every amount you owe under these Terms and the Storage Agreement, including the initial charges shown at checkout, your monthly fee for each Box, courier fees, late fees, replacement and damage charges, return costs and administrative fees, and applicable taxes. Stripe's own terms apply to its services.
AUTOMATIC MONTHLY BILLING. Your monthly fee is a recurring charge. Beginning on the day you collect or receive each Box, and on the same day of each month after that, we will charge that Box's monthly fee to the payment method on file until the Box has been returned to us empty and in good condition. Your subscription does not end when you stop using the Platform. You may cancel at any time, effective at the end of the month you have already paid for, by cancelling in the Platform, by email to fortloxstorage@gmail.com, or by any other means we offered when you signed up, and then returning your Boxes as the Storage Agreement provides. We will send a receipt for each charge to the email on your account.
Prices are shown at checkout and in the Storage Agreement's fee schedule. We may change fees on at least 30 days' notice through the Platform or email. Promotional and pilot program codes are subject to the terms stated when offered and may be withdrawn. Charges are not prorated and are non-refundable except as stated in the Storage Agreement or required by law. If a charge fails, we may retry it, charge a late fee, and suspend retrievals and courier service until your account is current, as the Storage Agreement provides.
5. Your Inventory Records and Other Content
You may enter names, descriptions and photographs of the contents of your Boxes ("Inventory Records") and send us messages, reviews, feedback and other content (together with Inventory Records, "Your Content"). You own Your Content. You give Fort Lox a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, copy and display Your Content as needed to operate, support and improve the Platform and provide the storage services, and to use feedback and reviews, without your name unless you agree, in our marketing. This license survives termination of your account to the extent necessary to complete pending operations, maintain backups, and continue using feedback and reviews submitted before termination.
Inventory Records are for your convenience. Fort Lox does not open your Boxes, does not verify what is in them, and does not confirm that your Inventory Records are accurate or complete. Inventory Records are not a receipt for, and are not evidence of, the contents or value of any Box, and they do not increase our liability under the Storage Agreement.
Only you can view your Inventory Records through the Platform. Fort Lox staff and couriers have access to your account information and Inventory Records only as needed to operate the Platform, fulfill your requests, provide support, enforce these Terms and the Storage Agreement, and protect the safety of people and property. You authorize Fort Lox to disclose your account information and Inventory Records in response to a subpoena, court order, search warrant or other lawful request from a law enforcement or governmental authority, to the personal representative of your estate or your Authorized Contact as the Storage Agreement provides, and where Fort Lox reasonably believes disclosure is necessary to investigate suspected illegal activity or the storage of prohibited items, to protect its rights or property, or to protect the safety of any person.
You are responsible for Your Content. You represent that you have the right to submit it and that it is lawful. We may remove Your Content that violates these Terms.
7. Telephone Calls, Text Messages and Call Recording
Service communications. By creating an account you consent to receive emails, text messages (which may be sent through an automated system), push notifications and calls from Fort Lox and its couriers about your account, orders, retrievals, appointments, payments and legal notices. These are transactional and are not marketing. Message and data rates may apply. Reply STOP to any text to stop texts, understanding that you may then miss delivery and account notices, and HELP for help.
Marketing consent. Fort Lox will send marketing calls or text messages, including through an automated system or prerecorded voice, only if you separately check the marketing consent box on the Platform and provide the telephone number to be contacted. That consent is your prior express written consent under the Florida Telephone Solicitation Act, Section 501.059, Florida Statutes, and the federal Telephone Consumer Protection Act. Your consent is not a condition of purchasing any Fort Lox product or service. You may revoke it at any time by replying STOP, by emailing fortloxstorage@gmail.com or through your account settings. Fort Lox keeps a record of the date, time, telephone number and consent language for each consent you give.
Call recording. Calls to and from Fort Lox may be monitored or recorded for quality, training and record-keeping purposes. You will be told at the start of each call that it may be recorded, and by continuing the call you consent to the recording under Chapter 934, Florida Statutes.
8. Accessibility
Fort Lox is committed to making the Platform usable by people with disabilities, including through screen readers and other assistive technology, and works to conform to recognized web accessibility guidelines. If you have difficulty using any part of the Platform, or would prefer to complete an order or a request by phone or in person at the storefront, contact us at fortloxstorage@gmail.com or +1 (754) 302-0185, and we will assist you.
9. Acceptable Use
You agree not to use the Platform for any unlawful purpose or in violation of these Terms or the Storage Agreement, to access another person's account or any administrative account, to interfere with the operation or security of the Platform, to circumvent any security, authentication or access-control measures, to use any robot, spider, scraper or other automated means to access the Platform except as expressly permitted, to copy, scrape, reverse engineer or decompile the Platform except as the law expressly permits, to upload malicious code, to post false or defamatory reviews, to use the Platform to store or transport prohibited items, or to use the Platform for benchmarking or to develop a competing service.
10. Intellectual Property
The Platform, its software, design, text, graphics and data, and the names and logos "Fort Lox" and "Fort Lox Storage" belong to Fort Lox or its licensors and are protected by intellectual property laws. We grant you a limited, personal, revocable, non-transferable right to use the Platform for its intended purpose while your account is in good standing. No other rights are granted.
11. Third-Party Services
The Platform relies on third-party providers, including Stripe for payments, hosting and authentication providers, mapping, messaging, telephone and analytics providers, and independent courier companies. We are not responsible for the acts, omissions, content or practices of third parties, which are governed by their own terms and privacy policies.
12. Electronic Records and Signatures
You agree that the Storage Agreement, these Terms and every notice, receipt, disclosure and other record relating to your account may be delivered and signed electronically, and that electronic signatures, checkbox acceptances and click-through acknowledgments in the Platform have the same effect as handwritten signatures under the federal E-SIGN Act and Section 668.50, Florida Statutes. You may withdraw your consent to electronic records by written notice, but doing so will end your ability to use the Platform. You may request a paper copy of any record by emailing fortloxstorage@gmail.com. Keep your email address and mobile number current, because notices sent to the contact information on your account are effective when sent.
13. Disclaimer of Warranties
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, FORT LOX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. FORT LOX DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT RETRIEVAL OR COURIER SLOTS WILL ALWAYS BE AVAILABLE, OR THAT INVENTORY RECORDS WILL BE PRESERVED. THE CARE OF YOUR STORED PROPERTY IS GOVERNED SOLELY BY THE STORAGE AGREEMENT.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, FORT LOX AND ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS AND COURIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE PLATFORM, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. FORT LOX'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID TO FORT LOX IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE OR ONE HUNDRED DOLLARS ($100). LIABILITY FOR LOSS OF OR DAMAGE TO STORED PROPERTY IS GOVERNED EXCLUSIVELY BY THE STORAGE AGREEMENT AND IS NOT INCREASED BY THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU. FORT LOX WILL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN PERFORMING ITS OBLIGATIONS UNDER THESE TERMS TO THE EXTENT CAUSED BY EVENTS BEYOND ITS REASONABLE CONTROL, INCLUDING NATURAL DISASTERS, ACTS OF GOVERNMENT, INTERNET OR TELECOMMUNICATIONS FAILURES, CYBERATTACKS, PANDEMICS, OR THIRD-PARTY PROVIDER OUTAGES.
15. Indemnification; Suspension; Changes
You will defend, indemnify and hold harmless Fort Lox and its members, managers, employees, agents and couriers from all claims, losses, liabilities, damages, fines and expenses, including reasonable attorneys' fees, investigation costs and settlement amounts, arising out of your breach of these Terms or the Storage Agreement, Your Content, your stored property, or your misuse of the Platform. Fort Lox may, at its expense, participate in the defense of any such claim, and you will not settle any claim without Fort Lox's prior written consent. Fort Lox may, at its option and expense, assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with Fort Lox's defense of such claim.
We may suspend or terminate your access to the Platform if you breach these Terms or the Storage Agreement, fail to pay, store prohibited items, or if we reasonably believe your use presents a legal or safety risk. Termination of Platform access does not end your obligations under the Storage Agreement, including payment of monthly fees until your Boxes are returned, and does not affect Fort Lox's rights in your stored property. You may close your account at any time after all Boxes have been returned and all charges paid.
We may revise these Terms. We will post the revised Terms in the Platform and, for material changes, notify you by email or in-app notice at least 14 days before they take effect. Your continued use of the Platform after the effective date is acceptance of the revised Terms. If you do not agree, stop using the Platform and return your Boxes as the Storage Agreement provides. Sections 4, 5, 9, 10, 12, 13 through 16 and 18 survive termination.
16. Dispute Resolution, Arbitration and Class Waiver
Informal resolution first. Before starting arbitration or any lawsuit, you agree to email a description of the dispute to fortloxstorage@gmail.com and give us 60 days to resolve it with you.
Binding arbitration.Except as stated below, any dispute, claim or controversy between you and Fort Lox arising out of or relating to these Terms, the Storage Agreement, the Platform or the storage services, including their existence, validity or termination, will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this Section. The arbitration will take place in Broward County, Florida, or by video conference, and the arbitrator may award any relief a court could award to the individual claimant, subject to the limitations and exclusions in these Terms including Sections 13 and 14. Either party may instead bring an individual claim in small claims court in Broward County, Florida, and either party may seek injunctive relief in court to protect intellectual property or to enforce Fort Lox's rights in stored property under the Storage Agreement.
CLASS ACTION AND JURY WAIVER. YOU AND FORT LOX EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING, AND EACH WAIVES ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE THAT IS LITIGATED IN COURT.
Opt-out. You may reject this arbitration agreement by emailing fortloxstorage@gmail.com within 30 days after you first accept these Terms, stating your name, account email and that you opt out of arbitration. Opting out does not affect any other provision of these Terms.
17. Governing Law and Venue
These Terms are governed by the laws of the State of Florida without regard to its conflict-of-laws rules. Any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Broward County, Florida, and you consent to their jurisdiction.
18. General; Contact
These Terms, the Privacy Policy, the Cookie Policy and the Storage Agreement are the entire agreement between you and Fort Lox about the Platform. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; any attempted assignment is void. Fort Lox may assign them freely, including to an affiliate, a successor to all or part of its business, or any entity in connection with a merger, acquisition, reorganization or sale of assets, without notice to you. Notices to Fort Lox must be sent to FortLox LLC, [15553 SW 16th Street, Davie, FL 33326], with a copy by email to fortloxstorage@gmail.com. Notices to you will be sent to the email address or mobile number on your account or posted in the Platform. Questions about these Terms may be directed to FortLox LLC d/b/a Fort Lox Storage, storefront at 1331 S. Dixie Highway, Unit 5-A, Pompano Beach, Florida, fortloxstorage@gmail.com, https://fortloxstorage.com.